Canada Life

Canada Life aims to enhance the Audit user experience and streamline the claim process to better serve members and provide increased transparency.

Client

Salesforce

Services

Digital

We have created an audit experience and process for claim examiners and auditors to improve effectiveness, efficiency, and consistency in the current audit cycle. Working alongside the client, we developed an overall process including journey maps, user journeys, and interviews with stakeholders. The platform provided a customized experience within Salesforce.